At Trendygearus, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.
1. Refund Eligibility
To be eligible for a refund:
- Timeframe: You must request a refund within 30 days of delivery.
- Condition: The item must be unused and in its original packaging.
2. Non-Refundable Items
Please note that the following items are non-refundable:
- Items on sale
3. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at support@trendygearus.com for instructions on getting a refund for your order.
- Required Information: Please provide your full name, order number, the email used at the time of order, and photos and video proof of the items received if the concern is a defective item.
4. Defective or Lost Items
- Defective Items: If your item arrives or becomes defective within 30 days of delivery, we will process a full refund or offer a free replacement.
- Lost Items: If your order is lost in transit and cannot be recovered within 30 days of placing the order, we will either reship the item or refund you in full.
5. Shipping Costs
- Return Shipping Costs: We do not provide pre-paid shipping labels and do not cover the return shipping fee. Items must be sent to our returns address at the customer’s cost.
6. Refund Method
- Refunds will be issued to the customer’s original payment method.
- Alternatively, the customer can opt to receive store credit without returning the original item.
7. Processing Time
- Refunds will be processed within 5-7 business days once we receive the returned item.
- If there are issues with the refund, please contact us first to confirm if we initiated the refund properly on our end. If it was correctly processed, please check with your bank for further information.
8. Contact Information
For refund inquiries, please contact us at:
- Email: support@trendygearus.com
Thank you for shopping with Jellyflow. We appreciate your business and are committed to providing the best customer service. If you have any questions or need further assistance, please do not hesitate to contact us.